Product Warranty Information
for Our Pre-Lit LED Artificial Christmas Trees
At Timeless Holidays™, we take extreme pride and dedication in the design, craftsmanship, and production of our pre-lit LED artificial Christmas trees and unlit artificial Christmas trees. Unlike other web sites, WE ARE THE MANUFACTURER, with over thirty years of experience manufacturing artificial Christmas trees - NO ONE can make this claim.
100% Hassle Free Artificial Christmas Tree Warranty
Christmas is a very special time for everyone and time is something that no one seems to have enough. At Timeless Holidays™ we realize this which is why we offer a 100% Hassle Free Warranty.
What does the 100% Hassle Free Artificial Christmas Tree Warranty mean?
Three Year Warranty on the patented and uniquely revolutionary lighting technology (see below for details).
Lifetime Artificial Christmas Tree Construction Warranty (see below for details).
Timeless Holidays™ will send out a replacement part within two business days.
If we determine that a defective part needs to be sent back to us, we will pay for the shipping costs, Timeless Holidays™ will never ask you to send back a defective part at your cost - NEVER.
Customer Service is a year-round commitment - we don't believe that a Customer Service department should ever be "closed". We are available, year round, for any reason.
Three Year Light Warranty
From the date of purchase for a period of three years, Timeless Holidays™ will replace, at no cost, any defective part of the lighting system. The Three Year Light Warranty covers the following:
Any part of the artificial Christmas tree's lighting (bulbs, wires, etc.)
The power distribution system.
The power supply.
Timeless Holidays™ will determine (either by phone or email) with troubleshooting help from the customer which part needs to be replaced. If needed, a replacement part will be shipped out at no cost to the customer.
Lifetime Tree Construction Warranty
The current "Industry Standard" warranty for the construction of an artificial Christmas tree is ten years. We should know, we were one of the first to offer this long a warranty.
Timeless Holidays™ is, once again, setting the bar higher with a new standard. We are proud to offer a LIFETIME WARRANTY ON THE CONSTRUCTION OF YOUR ARTIFICIAL CHRISTMAS TREE.
The LIFETIME TREE CONSTRUCTION WARRANTY covers the following:
Any part of the artificial Christmas tree -- excluding any lighting or the light distribution system.
The tree's pole.
The rod brackets attached to the pole (excluding the light distribution brackets).
The tree's stand.
The Lifetime Artificial Christmas Tree Construction Warranty EXCLUDES any lighting or the light distribution system (which is covered by our Three Year Light Warranty).
Please note: the Lifetime Artificial Christmas Tree Construction Warranty is limited to the original purchaser of the product.
Exclusions to the Three Year Light and Lifetime Artificial Christmas Tree Construction Warranties
Timeless Holidays™ will not honor any warranty claim for a product that was damaged and/or misused by the customer or for a product that was not used in accordance with its specifications. Timeless Holidays™ will not honor any warranty for products that are used outdoors - all products are intended for indoor use only.
Timeless Holidays™ does NOT manufacture trees for Walmart®. For a more detailed explanation please see our Message to Walmart® Customers That Purchased a Holiday Time Artificial Christmas Tree.